Privacy Policy | mooncrest-peak

Introduction

This Privacy Policy explains how mooncrest-peak collects, uses, stores, and protects your personal information when you use our website and services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all visitors and users of our website and services.

Information we collect

Information you provide directly

When you contact us or book a session, we collect:

Your name and contact details (email address)
Information about your programme interests and requirements
Any additional information you choose to provide in enquiry forms
Payment information when you book paid sessions

Information collected automatically

When you visit our website, we may collect:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
IP address (anonymized)

How we use your information

We use collected information for the following purposes:

To respond to your enquiries and booking requests
To provide our educational services
To communicate about sessions, schedules, and programme updates
To improve our website and services
To comply with legal obligations

Legal basis for processing

We process your personal data based on:

Consent: When you submit forms or opt in to communications
Contract performance: When necessary to provide services you've requested
Legitimate interests: For website analytics and service improvement
Legal compliance: When required by law

Data sharing and disclosure

We do not sell, rent, or trade your personal information. We may share information with:

Service providers who assist in delivering our services (payment processors, email services)
Professional advisors when necessary
Law enforcement or regulatory bodies when legally required

All third parties are required to maintain appropriate security and only use your data for specified purposes.

Data retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

Enquiry data: Retained for 2 years after last contact
Client records: Retained for 6 years after last session (legal requirement)
Website analytics: Anonymized data retained indefinitely

You may request earlier deletion subject to legal and legitimate business requirements.

Your rights

Under UK data protection law, you have the right to:

Access: Request copies of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data
Restriction: Request limitation of processing
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected].

Cookies and tracking

Our website uses cookies and similar technologies. For detailed information, please see our Cookies Policy.

Security measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

Encrypted data transmission (HTTPS)
Secure data storage with access controls
Regular security assessments
Staff training on data protection

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Children's privacy

While we provide services to children, our website and booking systems are intended for use by parents and guardians. We do not knowingly collect personal information directly from children under 13 without parental consent.

When providing services to minors, we collect only necessary information with guardian consent and in accordance with applicable regulations.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to registered users.

The date at the top of this policy indicates when it was last updated.

Contact us

For questions about this Privacy Policy or our data practices, contact:

mooncrest-peak
45 Merrion Street
Leeds LS2 8JQ
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk